Our Site Visits

During the build process, we carry out regular physical inspections of each property* we insure on behalf of the underwriter. 

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These visits are to ensure that the property meets our Technical Requirements and is fit for insurance purposes.

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While these visits are not to guarantee the quality of the works, our site surveyors are experienced and knowledgeable, so when we accept a property for insurance cover, it means we are satisfied that it has been built in accordance with good building practice.  

*If a property has already commenced or is completed when we are asked to provide a quotation, we may not have the opportunity to inspect it at the same frequent intervals as a property which has not yet been started.

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Registered Members

Under The Q Policy, underwriters only insure new homes which are built and sold by companies registered with Q.

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This means we assess the financial & technical competence of each company we work with and ask them to sign up to a Terms of Business Agreement which sets out their responsibilities to the insurer and what they can expect from us and the insurer. 

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Consumer Code

The Consumer Code for New Homes is a Chartered Trading Standards Institute Approved Code which aims to protect consumers from undesirable trading practices during the new home purchase process.
 

It sets standards for all registered developers to ensure that best practice is followed in respect of the marketing and selling of their new homes, and also sets expected standards for after sales customer care service.

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The Code also provides an independent Dispute Resolution Scheme, giving consumers access to clear, speedy and low cost dispute resolution if things don’t go according to plan.

All Q developers commit to complying with the requirements of the Code when they register with us.
 

 www.consumercodefornewhomes.com.