"Quality is never an accident. It is always the result of high intention, sincere effort, intelligent direction and skillful execution"

John Ruskin. 1819-1900 (Victorian Art Critic, Draughtsman, Social Thinker & Philanthropist)

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  • You must notify Q within 90 days of first becoming aware that you think you need to make a claim. If you do not notify your claim within this period, and this affects Q’s ability to fully assess your claim or to keep the underwriter's losses to a minimum, your claim may not be paid or may not be paid in full. If you are unsure whether any problem with your property will lead to a claim, please contact Q anyway in order that they may discuss the problem with you and investigate it if necessary.

  • If you have a Deposit Protection Insurance Certificate and think you need to make a claim, you must notify Q of the issues you are facing, and provide any details you have of the Developer / Builder’s fraud, insolvency, bankruptcy or liquidation.

  • You must immediately take all the measures that you can to stop further damage and any potential loss as a consequence of the damage.

  • On the discovery of damage in respect of which a potential claim arises, Q and any person authorised by Q must be provided full and unrestricted access to your property and surrounding land within your control, for the purposes of investigating the claim and the extent of damage and reinstatement required.

  • You must provide full details of the conditions which you believe give rise to the claim, and details of any other parties involved.

  • You must provide details of any other insurances related to your property which may cover you for the same loss or expense as this policy.

  • If requested to do so by Q, you must record and submit photographic evidence of the conditions which you believe give rise to the claim.

Find out more about The Q Policy using the links below:

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If you are the beneficiary of The Q Policy, then you will have purchased a New Home from one of our Registered Developers and we hope that so far, you have enjoyed living in your property.


It is rare for problems to occur with new buildings and if you are experiencing an issue with your New Home, our policy provides you with protection against Structural Defects arising from the design or construction of a New Home and the policy and Insurance Cover have been designed specifically to meet Homeowners' needs.


We pride ourselves in providing you with a single point of contact for any claims you need to make so that it is clear and easy for you to notify us of the issues you are facing so that they can be dealt with as quickly and effectively as possible.

How to Make A Claim

The easiest way to make a claim is to email us at [email protected]


However if you find this is not suitable for you, you can also call us on 0333 577 2800.


Whichever way you contact us, we will ask you to provide the details asked for on our Claims Form so we would recommend you have a look at it before contacting us, to make sure you will have all the relevant information to hand.


Please follow the link below for the type of policy you have, to get further information about making a claim.

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PRS Claims
Affordable Housing Claims
Commercial Claims
Residential Policy Affordable Housing Policy Commercial Policy Private Rental Sector Policy

Make A Claim

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What else you need to do when making a claim

(Policy Claims Conditions)

When you make a claim on your Q Policy, you must comply with the following conditions. If you fail to do so, the Underwriter may not pay your claim or any payment could be reduced. All actions must be taken, and all information must be provided, at your own expense.

If you are a Residential Policyholder and are making a claim during the first 2 years of your policy, please read this Policy Guidance Note which also gives you more details about our Mediation Process.

Residential Policy Guidance Note