"Quality is never an accident. It is always the result of high intention, sincere effort, intelligent direction and skillful execution"

John Ruskin. 1819-1900 (Victorian Art Critic, Draughtsman, Social Thinker & Philanthropist)

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Defects Analysis for Developers & Contractors

We work with UK Developers to analyse defects discovered in the build process and post completion, to determine areas of the Developer's process which perhaps need to be re-assessed, identify problem areas with supply chain or advise where staff require further training to better understand how to avoid future problems.


We can also assist Developers where potential defects claims are raised by Property Owners within the Developer Guarantee Period of another provider;s warranty, to provide an independent analysis of individual claims to ascertain validity of claims, assess physical conditions to determine likely cause of defects and identify what remedial works may be required to remedy the problem.


Our growing expertise in warranty policies and claims, along with our multi-disciplinary capabilities, means we genuinely can offer you a flexible, but focussed solution to problematic warranty and defect issues, and can potentially save you money in the long run.

Operating & Maintenance Manuals

What is an O&M Manual?

The Operating & Maintenance Manual (O&M Manual) contains the information required for the operation, maintenance, decommissioning and demolition of a building. It is often part of an overall “Building Manual”, which incorporates a Health & Safety File, Operating & Maintenance Manual and a Building User Guide.


It should be noted that an O&M Manual is separate to a Health & Safety File (as defined by the CDM Regulations 2015) which contains information specific to the health & safety aspects of a building, whereas the O&M Manual contains more detailed information which is required by the building owner and occupier to operate and maintain the facility. It contains information regarding the general structure as well as the systems installed.


Typically, an O&M Manual contains information supplied by the Main Contractor, Design Team, Contractors with Design Input, Suppliers and (where relevant) the Developer / Client. It is a requirement that is generally defined in the preliminaries section of the tender documentation where its contents will be described.


A draft version of the document is normally provided for the Client as part of the building handover procedure prior to Practical Completion. The final Manual will usually then be available in full form at an agreed date after practical completion, once all commissioning information has been provided.


Typically an O&M Manual is provided in electronic format, to facilitate usage by building facilities management teams and for ease of access and archiving. Some Clients require hard copies, which can normally be provided for delivery to the Client office or Building address.

Construction Support Services

Our wide-ranging experience of the construction industry means we have picked up a few handy skills along the way and we are absolutely confident these are of benefit to Developers, Contractors and Clients throughout the UK, regardless of which sector you operate in.


Providing support services to you means we can work alongside your teams to develop their own understanding of construction processes and completing the loop of the property consultancy process.


And our pragmatic approach complements our clear and concise advice, delivering a consistently high quality service.

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Find out about our other policies using the links below:

CDM and Health & Safety Design & Technical Surveying Construction Support Training

We have extensive experience in co-ordination & compilation of full Building Manuals (incorporating the Operating & Maintenance Manuals and Health & Safety File) for a finished development tailored to Client requirements.


All manuals are prepared in full accordance with the relevant technical standards; BISRIA Technical Note TN 15/95 and the CIBSE Guide to Ownership, Operating and Maintenance of Building Services.

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